What We Collect and Why We Collect It
When you open an account with us, we collect your name, email address, phone number and the payment method you choose — bKash, Nagad or Rocket. Each deposit or withdrawal request logs the wallet number and transaction reference so we can verify the transfer and link
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it to your account correctly. We also record your device type and IP address each time you log in; this helps us flag unusual access patterns and keep your account secure. If you contact our support team, that conversation is stored so the next agent you
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speak to has full context. We do not sell your personal data to third parties. Data shared with payment processors — bKash, Nagad, Rocket — is limited to what those rails need to complete your transaction. We retain account data for as long as your account
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is active and for a period after closure as required by applicable regulations in your jurisdiction. You may request a copy of the data we hold or ask us to delete it by writing to our support channel. Whether this policy applies to you depends on
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your local law and the eligible regions in which we operate.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.